Clevenger Custom Guitars

 

Our Warranty

 

Other Info

Clevenger Custom GuitarsTM Limited Lifetime Warranty

Your new Clevenger Custom GuitarTM is warranted to be free from defects in materials and workmanship for the life of the original owner from date of original purchase, subject to the limitations contained in this warranty.

If at any time your Clevenger Custom GuitarTM malfunctions as a result of faulty materials or workmanship, Clevenger Custom GuitarsTM will repair the defect(s) or replace the instrument, as it deems appropriate at its sole discretion. Clevenger Custom GuitarsTM reserves the right to use comparable materials and/or components for any and all repairs/replacements. If replacement of your instrument is deemed necessary, Clevenger Custom GuitarsTM will replace it with the same or similar style with a value not exceeding the original purchase price of your instrument, and may utilize properly operating hardware, electronics and/or other parts from your original instrument.

In the unlikely event that your instrument is destroyed, lost, or damaged beyond repair, while in the possession of Clevenger Custom GuitarsTM for repair, we will replace that instrument with one of the same or most similar style with a value not exceeding the original purchase price of your instrument. Any and all insurance covering the instrument must be carried by the owner at the owner’s expense.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS.

This Warranty is Subject to the Following Limitations

THIS WARRANTY DOES NOT COVER:

  • Shipping damages of any kind.

  • Issues that are subjective or a matter of personal preference, such as tone, feel of the neck, weight of the guitar, etc.

  • Normal wear and tear (e.g., worn frets, worn tuning pegs, worn plating, string replacement, scratched pick guards or damages to or discoloration of the instrument finish for any reason).

  • Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.

  • Any instrument that has been altered or modified in any way or on which the serial number has been removed or altered.

  • Any instrument that has been subjected to extreme environmental conditions.

  • Any instrument upon which unauthorized repair or service has been performed.

  • Any electronics after a period of one (1) year following the original date of purchase.

Clevenger Custom GuitarsTM MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER.

Clevenger Custom GuitarsTM SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF Clevenger Custom GuitarsTM OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND Clevenger Custom GuitarsTM SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

How to Obtain Warranty Service

In the event of malfunction of your instrument, you should email
warranty@clevenger-guitars.com for a Return Authorization Number.

The owner must ship the instrument, at his/her own expense, to:

Bert Clevenger
Clevenger Custom Guitars
223 Ridge One Circle
Hot Springs, AR 71901

No instrument may be returned to Clevenger Custom GuitarsTM without prior Return Authorization. Only Clevenger Custom GuitarsTM may provide warranty service and any unauthorized service or repair will void this warranty. Clevenger Custom GuitarsTM accepts no liability for defects or damage caused by services performed by anyone other than Clevenger Custom GuitarsTM.

When sending your instrument to Clevenger Custom GuitarsTM, you must include a complete written description of the malfunction of the instrument. Following its inspection, Clevenger Custom GuitarsTM will advise you of the approximate date of completion. If non-warranty work is required or recommended by Clevenger Custom GuitarsTM, an estimated fee will be quoted (including the cost of return shipping) and must be approved and paid by you by credit card, by Paypal, or by postal money order before any non-warranty work is performed. You should decide upon non-warranty work immediately and advise Clevenger Custom GuitarsTM of your wishes.

When the work has been completed, you will receive a Paypal invoice for the cost of return shipping. This must be remitted before your instrument is shipped.

For Further Information Contact:

Bert Clevenger
Clevenger Custom Guitars
bert@clevenger-guitars.com 

 
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Model names and shapes of instruments produced by us are trademarks of Clevenger Custom Guitars.
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